Citizen Satisfaction with Urban Park Services, Case Study: Park-e-Shahr-e-Qadim, Aybak, Samangan

Abstract

Urban parks are among the fundamental intra-urban uses and play a vital role in providing services and welfare for residents to spend their leisure time. This study, using a descriptive-analytical approach, examines residents’ satisfaction with the services of Park-e-Shahr-e-Qadim in Aybak., Samangan. The data required for the study were prepared and organized through a research questionnaire with a 5-point Likert scale. The findings were analyzed at descriptive and inferential statistical levels. Diagnostic tests and histograms indicated that the data distribution did not follow a normal distribution; therefore, non-parametric tests were used to test the research hypothesis. The Friedman test was employed to rank the park service indicators and test the research hypothesis. The results showed that all indicators of the Old City Park services are at a relatively satisfactory level. The welfare facilities indicator achieved the highest mean score (3.60), followed by the green space indicator (3.53), the comfort and convenience indicator (3.38), and the safety and security indicator (3.28), with a significance level (sig: 0.01), i.e., well above the neutral midpoint. In the ranking of indicators using the Friedman method, the welfare facilities indicator received the highest score (2.79), while the safety and security indicator ranked last (2.28). Consequently, these findings can help planners and city managers identify residents’ satisfaction with the park’s service indicators and use these insights to further improve and enhance service quality.