Assessing the Impact of Digitalization on the Improvement of Educational Quality in Higher Education Institutions: A Case Study of Herat University (2025)

Abstract

Digitalization has become a crucial factor in enhancing educational quality in higher education institutions worldwide, yet in Afghanistan, empirical evidence on its effects remains limited. This study investigates the impact of digitalization on educational quality at Herat University, aiming to identify key benefits, challenges, and areas for improvement. A quantitative research design was employed, and 203 structured questionnaires were distributed among faculty members and administrative staff. The survey instrument included sections on demographic information, awareness of digitalization, its perceived impact on teaching and learning, challenges and limitations, and the role of digital systems in administration. Data were analyzed using descriptive statistics and reliability tests in SPSS. The results indicate that faculty and staff generally have moderate to high awareness of digitalization, which positively influences teaching practices, learning outcomes, and institutional management. Challenges such as limited infrastructure, insufficient training, and resistance to change were identified as barriers to full implementation. Participants also emphasized the importance of digital systems in improving administrative efficiency and decision-making processes. The study concludes that digitalization can significantly enhance educational quality if supported by adequate policies, infrastructure, and training programs. This research provides empirical evidence on the role of digital technologies in Afghan higher education and offers practical recommendations, including enhancing digital literacy, centralizing digital platforms, and allocating sustainable resources to support technological advancement.