The Role of Student Feedback in Enhancing Educational Quality: A Case Study of the Faculty of Computer Science, Herat University

Abstract

This study examines the role of student feedback in enhancing the quality of education at the Faculty of Computer Science, Herat University. The main research question addresses how the current feedback system influences educational quality, with the hypothesis that systematic integration of student feedback, combined with refined collection, analysis, and application methods, significantly improves educational quality and learning outcomes as perceived by both students and faculty. A cross-sectional study was conducted over three consecutive semesters (Spring 1403, Fall 1403, and Spring 1404) with 411 feedback forms collected through convenience sampling. Data were gathered using a 15-item questionnaire and analyzed with IBM SPSS Statistics (version 29); quantitative variables were summarized using means, while qualitative variables were presented as percentages, and relationships between qualitative variables were assessed with the Chi-square test (p < 0.05 considered significant). Findings indicate that student feedback acts as a dynamic and influential mechanism for improving educational quality, showing positive correlations with overall faculty performance and departmental outcomes. The results emphasize that active integration of student feedback enhances instructional effectiveness, academic processes, and student engagement. This study highlights the critical importance of feedback in creating a responsive and continuously improving university environment and provides empirical evidence supporting the strategic use of feedback mechanisms to foster teaching quality and a culture of academic excellence in higher education